Refund policy

100% Money-Back Guarantee and Returns of Unopened Products

Last updated: August 17, 2026

This Return Policy applies to retail purchases made directly from StellaLife, Inc. (“StellaLife,” “we,” “us,” or “our”) through stellalife.com (the “Site”). It combines StellaLife’s 100% Money-Back Guarantee with the process for returning unopened, unused Products. Purchases made from an authorized third-party seller are subject to that seller’s return policy, and professional, wholesale, distributor, or reseller purchases are governed by the applicable account terms or separate agreement.

1. STELLALIFE® 100% MONEY-BACK GUARANTEE

We stand behind our Products. If you are not completely satisfied with a Product purchased directly from the Site for any reason, StellaLife will refund 100% of the Product purchase price, including applicable sales tax, if you submit your request within thirty (30) days after purchase.

The Guarantee is unconditional as to your reason for dissatisfaction and the Product’s use: it applies whether the Product is unopened, opened, or used, and you are not required to provide a reason. Sale-priced Products are included. Original shipping charges are not refundable unless required by law or the refund concerns a Product that arrived damaged, defective, or incorrect.

You do not need to return an opened or used Product to receive the refund. We may ask for photographs, the lot number, or return of the remaining Product to investigate a quality or safety concern. If we request return of an opened or used Product, StellaLife will provide return instructions and pay the return shipping cost; the refund will not be conditioned on your explanation of why you were dissatisfied.

2. HOW TO REQUEST A REFUND UNDER THE GUARANTEE

Contact StellaLife within thirty (30) days after purchase by email at support@stellalife.com or by telephone at (305) 788-8555. Please provide:

  • your full name and contact information;
  • a copy of the invoice or other proof of purchase showing the purchase date and order number;
  • the Product name or SKU; and
  • the quantity for which you are requesting a refund.

You may tell us why you are requesting the refund, but a reason is optional and is not a condition of the Guarantee.

3. RETURNS OF UNOPENED, UNUSED PRODUCTS

If you have not used a Product and prefer to return it, you may return it within thirty (30) days after purchase if it remains unopened and unused, in its original packaging, with all seals and tamper-evident features intact. If the Product has been opened or used, request a refund under the 100% Money-Back Guarantee above instead.

You are responsible for return shipping costs for an unopened, unused Product unless the Product arrived damaged, defective, or incorrect, or applicable law requires otherwise. Original and return shipping charges are otherwise nonrefundable. Returns sent without a Return Authorization may be delayed.

To return an unopened, unused Product:

  • Contact us at support@stellalife.com or (305) 788-8555 to obtain a Return Authorization and provide the information listed in Section 2. A reason for the return is optional.
  • Pack the Product securely in its original packaging. We recommend using a trackable, insured carrier because you are responsible for the Product until it is received.
  • After receiving the Return Authorization, send the Product to the return address included in the authorization. Unless StellaLife instructs you otherwise, the current return address is:

StellaLife® / SBuk
10020 Barston Court
Alpharetta, Georgia 30022, USA

4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If a Product arrives damaged, appears defective, has a broken or altered seal, or is not the Product you ordered, do not use it. Contact us promptly at support@stellalife.com or (305) 788-8555. StellaLife will provide appropriate replacement, refund, and return instructions and, when a return is requested, will pay the return shipping cost.

5. REFUND PROCESSING

For an unopened, unused return, we will notify you after we receive and inspect the returned Product. For a claim under the 100% Money-Back Guarantee, we will notify you after we confirm the purchase information. Once approved, StellaLife will promptly initiate the refund to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the credit.

If you have not received an approved refund, first check with your bank, card issuer, or payment provider. If the refund still cannot be located, contact us at support@stellalife.com or (305) 788-8555.

6. ADDITIONAL TERMS

The 100% Money-Back Guarantee and this Return Policy do not apply to gift cards, Products purchased from an unauthorized seller, or purchases for unauthorized resale or commercial distribution. StellaLife is not required to honor fraudulent, duplicate, or abusive claims. These limitations do not restrict any right or remedy that cannot be waived under applicable law.

If you experience an adverse reaction, discontinue use and contact a qualified dental or healthcare professional. You may also report the reaction or any Product quality concern to StellaLife using the contact information above.